Returns & Exchanges
At Tilta, we stand by the quality of our professional electronics and offer a 30-day return policy for items in original, unused condition with all packaging included. If your gear doesn't meet your production needs, we are committed to making the return process as seamless as possible.
Initiate Your Return
Log in to your Tilta account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely pack the electronics in their original manufacturer packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.
Ship to Tilta
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technical team inspects the returned equipment, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing